It might take different time for us to compute your results and send you the certificate and achieved score depending on the volume of IQ tests we receive that hour. Usually, it does not take us longer than five (5) minutes for the basic certificate and report. In the case of full report, it can take up to ten (10) minutes. Bear in consideration that as said sometimes it can take a bit longer, but we always send it within twenty-four (24) hours at a maximum, that is, within the same day. If you have not received it in the expected time, please contact us immediately.
First take into account the time it takes for us to process your results depending on the chosen plan (see question When will I receive my Certificate or Report?).
Second, please check your Spam folder. It happens a lot of time that it reaches the wrong folder.
If you are neither in the first nor in the second case, you probably entered incorrectly your email (so we could not contact you either). In that case, please reach us through our Contact page and let us know, we should be able to find your results.
No matter what, feel confident that we are here to help you.