Many users ask us the following two questions. Check them out!
Why haven’t I received the results?
If more than ten (10) minutes have elapsed without receiving the results in your inbox, there are several possibilities. 1. Check your spam folder.2. You could have introduced your email wrong, in that case contact support.3. Due to the weight of the files, sometimes email providers reject them, so please contact support in that case too.
There is a misspelling, can you fix it?
Yes, if there was some kind of misspelling in the certificate or reports, or you need to change how the full name is displayed, let us know through the contact page and we will send you as soon as possible the modified version.
Mon. - Fri. 09.00 AM - 18.00 PM GMT+2 Sat. - Sun. 10.00 AM - 15.00 PM GMT+2
We respond pretty fast during our available times. Usually within one hour.
If we are not available right now, do not worry. Use anyways the contact form and we will reach as soon as possible.
To avoid timezone confusion, you can see below our availability right now:
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You have successfully sent the message. We usually respond within two (2) hours for messages during our available schedule. Outside our schedule it takes us around twenty-four hours maximum. Sit tight!
The BrainTesting Team
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Keep in mind our availability schedule, that you can check above
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